Legal
Refund Policy
Last updated September 27, 2026
We want FirstDesk to pay for itself. If it doesn't work out, this policy explains how cancellations and refunds work. Payments for FirstDesk are processed by Dodo Payments, our Merchant of Record, which issues any approved refunds to your original payment method.
1. 14-day money-back guarantee
If you are not satisfied, you can request a full refund within 14 days of your first payment on any plan, monthly or annual. This applies once per business.
2. Monthly plans
After the first 14 days, monthly payments are non-refundable. You can cancel any time and keep access until the end of the month you've paid for; you won't be charged again.
3. Annual plans
After the first 14 days, you can cancel an annual plan at any time. Cancellation stops the next renewal. If you cancel within the first 60 days, you may request a prorated refund for the unused full months, minus the annual discount you received.
4. Usage and third-party charges
Charges for usage above your plan (such as extra voice minutes or messages) and carrier or registration fees passed through at cost (for example A2P 10DLC registration) are non-refundable once incurred.
5. Service problems
If a verified FirstDesk outage or defect prevents you from using core features for an extended period, contact us and we will offer a credit or partial refund for the affected time.
6. Upgrades and downgrades
Upgrades take effect immediately and are prorated. Downgrades take effect at the next renewal; no refund is issued for the current period.
7. How to request a refund
Email support@firstdeskapp.com with your business name, account email and order or invoice number, or reply to your Dodo Payments receipt. We respond within 2 business days. Approved refunds are issued by Dodo Payments to the original payment method and usually appear within 5–10 business days, depending on your bank.
8. Chargebacks
Please contact us before disputing a charge with your bank — we can usually resolve issues faster. Accounts with open chargebacks may be suspended until resolved.
9. Changes
We may update this policy; the version in effect at the time of your payment applies to that payment.