FirstDesk

AI communication for local businesses

Never miss another customer.

FirstDesk answers calls, texts back missed callers, reminds customers about appointments and asks happy customers for reviews.

Start your front desk
Local clinic ownerLocal plumbing business ownerLocal professional services ownerLocal electrical business owner

Join 10,000+ local businesses

Your team gets every call, message, appointment and review request in one calm workspace.

Warm modern reception desk in a welcoming local business
Sign inGet started

Live front desk

Carter Plumbing & Heating

Online
Incoming call00:42

Jordan Lee

Boiler repair · today if possible

Caller details capturedDone
Service matchedDone
Appointment bookedDone
Follow-up text ready

Connects with the tools you use

Twilio
Google Calendar
WhatsApp
Apple Business
Stripe
Jobber

Built for the speed of local business

Proof you can see in the working day.

Faster responses, uninterrupted coverage and fewer repetitive front-desk tasks.

< 5 sec

average first response

24 / 7

call answering coverage

35%

boost in recovered leads

15+ hrs

saved every week

Built for every kind of local business — home services, health & wellness, automotive, professional services and pet care

Call FirstDesk yourself

Hear how your AI receptionist handles the call.

Choose your industry, play the role of a new lead and ask what a real customer would. Jamie adapts the intake, questions and next step to your business.

Try saying

Industry-aware intake
Speak or type
Spoken responses
Choose a business and start the call
9:41

Northstar Plumbing

start the call

Demo call · start the call to hear the AI receptionist

The complete front desk

Every customer conversation, under control.

One connected system for calls, messages, bookings and reviews. FirstDesk keeps routine work moving while your team focuses on customers.

01

24/7 AI receptionist

Answers every call, takes details and books appointments — even at 2am.

02

Missed-call text-back

Callers you miss get an instant SMS or WhatsApp so they don't call your competitor.

03

No-show shield

Automatic reminders with reply-to-confirm and easy rescheduling.

04

One shared inbox

SMS, WhatsApp and call transcripts for every customer in one thread.

05

Review booster

A friendly text after each job with a one-tap link to leave a review.

06

Owner dashboard

Live numbers on calls, bookings, recovered leads and reviews.

One platform, four tireless workflows

See FirstDesk working before your customer waits.

Choose a workflow to see how FirstDesk moves a customer from first contact to booked work and a stronger reputation.

Live workflow · 01

Every call answered like your best front-desk hire.

FirstDesk greets callers, understands why they called, captures the right details and books the next available appointment.

Active and ready

Live call

Carter Plumbing & Heating

Answering

Jordan Lee

Boiler repair · today if possible

Caller details capturedDone
Service matchedDone
Appointment bookedDone

How it works

From busy line to calm front desk.

Keep your existing number, teach FirstDesk the essentials and let every new customer get a fast, useful response.

01

Forward your line

Keep the number customers already know. Route calls to FirstDesk when you are busy, closed or want full-time coverage.

02

Train in 5 minutes

Add your services, hours, booking rules and the answers customers ask for most often.

03

Capture customers on autopilot

Calls are answered, missed callers get a text, appointments stay on track and review requests go out.

A faster first response

Turn every missed call into a live opportunity.

When your team cannot answer, FirstDesk follows up instantly by SMS or WhatsApp and keeps the conversation visible to everyone.

Missed call recovered

Jordan Lee · 2 minutes ago

Hi Jordan, sorry we missed your call. How can we help today?
Our boiler stopped working. Can someone come this afternoon?
Assigned to SamAppointment requested

Transparent pricing

More coverage. Less overhead.

Plans start at $199 per month. Pick the coverage you need today — compare it against the cost of another full-time salary or stacking multiple services.

Start with FirstDesk

Starter

$199/ month

Billed monthly. Cancel anytime.

Never miss another lead.

  • Missed-call text-back
  • Unified SMS & WhatsApp inbox
  • Automated reminders
  • Review booster
  • 1 dedicated number
Choose Starter

Pro

Most popular
$499/ month

Billed monthly. Cancel anytime.

Your full-time AI front desk.

  • Full 24/7 AI voice receptionist
  • Calendar booking
  • Call forwarding
  • Shared team inbox
  • Unlimited text-back
  • Priority voice routing
Start with Pro

Scale

$899/ month

Billed monthly. Cancel anytime.

For teams with more than one front door.

  • Multi-location & multiple phone lines
  • Custom CRM/EHR integrations
  • Higher voice minute volume
  • Priority email & WhatsApp support
  • Automated multi-location setup
Choose Scale
The ROI comparison
In-house receptionist
Answering service
FirstDesk
Typical monthly cost
$4,200+
$900–$1,500
From $199
Availability
Business hours
Plan dependent
24 / 7
Calls + text + WhatsApp
Manual
Usually calls only
Included
Booking + reminders
Manual
Add-on
Included
Shared customer history
Varies
Limited
Included

Illustrative comparison based on common U.S. staffing and service costs. Actual costs and savings vary by location, call volume and plan.

Trust, telecom & security

Built for conversations your business depends on.

10DLC A2P

Carrier-verified messaging setup

99.9% uptime

Reliable front-desk availability

HIPAA-conscious

Privacy-aware operational practices

Encrypted

Protected in transit and at rest

Frequently asked questions

The details, before you hand over the phone.

Can I keep my existing business number?

Yes. You can forward calls from your current number to FirstDesk, so customers keep calling the number they already know.

What happens when a caller needs a real person?

You decide the handoff rules. FirstDesk can transfer priority calls, take a detailed message or route the conversation to your shared inbox.

How does FirstDesk learn about my business?

During setup, you add your services, hours, service area, common questions and booking rules. You can update those details whenever your business changes.

Does it work with SMS and WhatsApp?

Yes. FirstDesk brings supported SMS and WhatsApp conversations into the same shared inbox as call details and transcripts.

Can customers confirm or reschedule appointments?

Yes. Reminder replies are captured in the conversation, and customers can confirm or request a new time without calling back.

How quickly can we get started?

Most businesses can add their core details and train their front desk in about five minutes. Phone provisioning and carrier registration timing can vary.

High-end boutique reception with warm wood and natural light

Always on. Always organized.

A calmer day starts at the front desk.

Give every caller a fast response, every appointment a reminder, and every happy customer a simple path to review you.

Build your FirstDesk