Terms of Service

1. The Service

FirstDesk provides software for local businesses to answer and route calls with an AI receptionist, send missed-call text-backs, send appointment reminders, manage a shared SMS, WhatsApp and voice inbox, and request customer reviews. Features vary by plan and may change as we improve the Service.

2. Accounts

• You must be at least 18 and authorised to bind your business.
• You are responsible for your login credentials and for all activity under your account, including by team members you invite.
• You must give accurate business and contact information and keep it up to date.

3. Subscriptions, billing and payments

Paid plans are billed in advance on a monthly or annual basis at the prices shown on our Pricing page. Our order process is conducted by our online reseller Dodo Payments, which acts as the Merchant of Record for all orders. Dodo Payments handles payment processing, invoicing, applicable sales tax/VAT, and billing-related customer service and returns.

• Subscriptions renew automatically at the end of each billing period until cancelled.
• You can cancel any time from your account or by contacting us; cancellation takes effect at the end of the current paid period.
• Usage beyond your plan's included limits (for example voice minutes or message volume) may be billed as disclosed at the time of purchase.
• We may change prices with at least 30 days' notice; changes apply from your next renewal.
• Refunds are governed by our Refund Policy.

4. Telecom and messaging compliance

You are responsible for how you use calling and messaging features. You agree to:

• Only message people who have contacted you or given consent, and honour opt-out requests (e.g. STOP).
• Comply with applicable laws including the TCPA, CAN-SPAM, CTIA guidelines, A2P 10DLC registration requirements, WhatsApp Business policies and local equivalents.
• Give any legally required notice that calls may be answered by an AI assistant and may be recorded or transcribed.
• Not use the Service for spam, harassment, unlawful, deceptive or high-risk content.

Phone numbers and messaging are delivered through third-party carriers and providers such as Twilio. We are not responsible for carrier filtering, delays or outages outside our control.

5. AI receptionist

The AI receptionist responds based on the information and instructions you provide. AI output can be inaccurate. You are responsible for reviewing its configuration and must not rely on it for emergencies, medical, legal or other professional advice. The Service is not an emergency service.

6. Your data

You own the customer data, messages, recordings and content you put into the Service ("Customer Data"). You grant us a limited licence to host and process it solely to provide and improve the Service, as described in our Privacy Policy. You confirm you have the rights and consents needed to share Customer Data with us.

7. Acceptable use

You will not reverse engineer, resell, overload or attempt to gain unauthorised access to the Service, or use it to build a competing product.

8. Availability and support

We aim for high availability but the Service is provided on an "as is" and "as available" basis. Planned maintenance and third-party outages may cause interruptions.

9. Suspension and termination

We may suspend or terminate accounts that breach these Terms, create legal or carrier risk, or remain unpaid. You may stop using the Service at any time. After termination you may request an export of your Customer Data within 30 days, after which we may delete it.

10. Limitation of liability

To the maximum extent permitted by law, FirstDesk is not liable for indirect, incidental, special or consequential damages, or lost profits, revenue or data. Our total liability for any claim is limited to the amounts you paid for the Service in the 12 months before the claim.

11. Indemnity

You will indemnify FirstDesk against claims arising from your Customer Data, your messaging practices, or your breach of these Terms.

12. Changes

We may update these Terms. Material changes will be notified by email or in the app at least 14 days before they take effect.

13. Contact

Questions about these Terms: support@firstdeskapp.com.